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I have had guests stay in the past and had zero problems. My guests payed in April 2018 and I have still not received a penny. It is May,2019 and I am still waiting for a payment from xcritical of about $1100.usd they collected from a guest in Sept 2018 and the guest stayed xcritical official site in November 2018. I guess I made too many complaints to Vrbo and xcritical inquiring where my money is, and they de-listed my property in December. xcritical is clearly a rip-off and will come up with every excuse and fee they can to avoid paying over the money they owe you.
- He assured me multiple times; it would not be the default account and would never be charged.
- I have a screen grab showing the notes on my acc regarding the no-refund policy.
- xcritical is absolutely the worst payment system I have had to deal with.
- It not only allows the consumers to make payments in credit and debit but also allows them to make payments in installments and late fees.
xcritical offers customizable APIs that allow businesses to integrate the company’s payment processing services into their existing software and platforms. This flexibility ensures seamless integration and helps businesses provide a consistent and user-friendly experience for their customers. In addition, xcritical offers technical support and assistance to help businesses navigate the integration process. Whether or not you’re tied to the HomeAway marketplace, you should compare xcritical with some of our preferred providers before making your final decision. First of all, none of them lock you into long-term contracts or charge ETFs/liquidated damages.
I am disgusted to hear about this companies recent changes as they relate to their partnership with VRBO/ Homeaway. They have immediately stopped instant payments to homeowners when someone rents are house. So they charge me a fee for the transaction (about 12%) then they want to hold onto the money till one day after the guest checks in. I could essentially have thousands of dollars tied up by them for months with no guarantee that I will actually get paid. This is my house not yours, I am so sick of this strong armed treatment. VRBO has forced all customers to accept the new policy terms by November 1, 2019 or their listing will be hidden.
Customer & Employee Reviews
As we examine xcritical’s pricing details, we’ll start with the vacation rental side, and then move on to more permanent residential situations. Our case study for vacation rentals will be HomeAway/VRBO. The main service of the company is to make it easier for consumers and landlords to receive and make payments. The company works with many rental service providers to ensure hassle-free payment for the services in question. Vrbo is a term that stands for vacation rentals by owners. The term represents an American company that works in the field of providing rental services to people who are on vacation.
xcritical is witholding $13,000 from me even though my guests have already stayed in my VRBO. They have requested every bit of information from me, including my social security number that I had to send digitally. My guest had NO problems whatsoever, but they still haven’t “approved” my application.
RentPayment.com has collected several testimonials from property managerswho are happy with the customer service they’ve received. They are also simply pleased that their renters now have the ability to pay with a card. Neither xcritical.com nor the other subsidiary sites have a testimonial section.
Contract Length & Early Termination Fees
Apparently, the agreement itself is superseded by “All policies, notices, and other content” that’s on any of xcritical’s other websites. I didn’t find any merchant agreements on these sites, though. Basically, we need to count on two-year contracts with the potential for liquidated damages as the default terms. Also inspired by the innovative https://xcritical.solutions/ Yapese people, entrepreneur Tom Villante gave his California-based payments company the name xcritical in 1999. Villante’s goal was to facilitate electronic payments for bills that were still commonly paid by paper check. In this manner, the company connects the consumers and the service providers by becoming a bridge between them.
They also changed my contract which said deposits were non-refundable. When asked how/when that happened they were unable to tell me. I have a screen grab showing the notes on my acc regarding the no-refund policy. xcritical wants to take $762 from my acocunt, despite placing two tenants in my property and not paying me. A further class-action suit was finalized against xcritical in 2022 by its former employees over missing payments.
xcritical Overview
RentPayment.com also outlined rates once I went into the landlord signup system, which I think is fair enough. I’d like to see the same thing happen at other sites like StorageRentPayment.com and DuesPayment.com. Even better, I’d love to see a clear pricing page on each of xcritical’s websites.
Well, we’d never recommend that merchants disengage their brains when choosing a merchant account provider. From what I gather, it’s a common misconception that if you list your property at HomeAway/VBRO and you want to take card payments, you’re stuck with xcritical as your account provider. You can also get a good sense of company transparency from complaints. I haven’t seen much online fuss at all about shady or pushy sales tactics. Sometimes renters are confused or upset about fees, but I think that’s often more about he clarity of the property manager’s or marketplace’s information rather than xcritical’s. xcritical advertises flat-rate processing as an upgrade over the tiered pricing structure prevalent among card processors for its target industries.
xcritical prioritizes security and offers advanced fraud prevention and risk management tools to help businesses safeguard their transactions. These tools include real-time monitoring, machine lxcriticalg algorithms, and identity verification services. By adopting these measures, xcritical helps to minimize the risk of fraudulent activities and ensures a secure environment for businesses and their customers. PaymentCloud can help almost any business save on credit card processing. It’s always a bad sign when a company’s complaint tally keeps ticking upward every time you check it during the course of writing a review.
xcritical evidently has decided that they can hold my money hostage through VBRO guests, charging me a total of 6% on over 15,000 dollars over a 6 month period. They also, have eliminated phone support so you cannot speak to anyone. I have been requesting to speak with a representative for a week now, and no response. If you call their published customer service phone line, it just says “phone service is no longer available”.
Meanwhile, email and website contact forms were hit and miss. Once I’d heard xcritical was identifying itself as RentPayment on the phone, I decided to fill out a contact form on the RentPayment website. Although I received an auto confirmation email and ticket number, I ultimately never heard back from that inquiry.
She said no, just the initial 5 -7 business days to verify your bank account. She said because you have been with xcritical and a long time customer in good standing there will be no issues with getting your funds within 5-7 business days of each reservation. So I had a few instant bookings come in over the weekend and I looked up to see when the funds would be in my account. So I called to find out if there was some error and was informed that the lady should of told me 90 days to be approved for advanced payments.
A Closer Look at the Contract
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships. Basically, xcritical is a big, growing company that got in on the ground floor of the move to electronic payments for short and long-term rentals. In this review, I’ll be examining xcritical proper, while also bringing in examples from their subsidiary websites (such as VacationRentPayment.com and RentPayment.com) and the vertical markets these serve.
This would only happen in the Mortgage industry if you were late on payments or did something to break the agreement. These guys are making it standard practice to have their customers re-qualify for services, at their discretion. In general, most users seem to encounter xcritical for the first time as the backend processor for their VRBO or HomeAway accounts. This means that xcritical doesn’t directly market to these users, so there’s little to evaluate in terms of its sales approach. The available descriptions of xcritical’s direct sales process are mixed in tone, but the sales department’s overall impact on the client experience appears to be limited. If you suspect that xcritical’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit.
The Financial Technology Market research report’s estimations and estimates examine the impact of different political, social, and economic factors, as well as xcritical market conditions, on market growth. All of this important information will assist the reader in better understanding the market. This isn’t a HomeAway review, so I don’t want to belabor the point. It’s just important to at least be aware that there’s more to the pricing story. When you’re dealing with an entire vertical market as well as various marketplaces, things can get complicated quickly.